Privacy Policy and Terms of Service


Maxify Inc, operating the Email Warmup service ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by us. This Privacy Policy applies to our website and associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.


No Refunds Policy


Please be advised that Maxify Inc explicitly reserves the right to withhold refunds once a user exceeds their applicable credit limit. Upon surpassing this threshold, Maxify Inc incurs charges from service providers that are non-reversible in nature, making reversal of the associated transaction commercially impracticable. Users may cancel their free trial or any future billing at any time through the application interface or by contacting our customer support team.


Performance Representations & Delivery Rate Disclaimer


Our website and marketing materials may display inbox placement indicators, including references to figures such as "98% Inbox Guaranteed" or similar performance representations. These figures, badges, statements, and benchmarks are indicative ceiling-level estimates reflecting maximum potential performance observed under favorable conditions. They do not constitute guarantees, warranties, or contractual commitments of any kind.


Actual inbox placement depends on individualized factors, including industry vertical, target audience profile, sending domain history and reputation, email list quality, technical infrastructure, content characteristics, and current policies of relevant email service providers. Any rate communicated during a consultation is a reasonable projection based on your specific profile and prevailing conditions at that time, and it is not an ongoing performance obligation.


Definitions and key terms


To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as your language preference or login details.
  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Maxify Inc, the entity responsible for your information under this Privacy Policy.
  • Country: the jurisdiction in which Maxify Inc or its founders are based, in this case Canada.
  • Customer: any company, organization, or person that registers to use the Email Warmup Service.
  • Device: any internet-connected device, including a phone, tablet, or computer, used to access the Service.
  • IP address: a numerical label assigned to each device connected to the internet, which may be used to approximate geographic location.
  • Personnel: individuals employed by or contracted to perform services on behalf of Maxify Inc.
  • Personal Data: any information that directly or indirectly allows for the identification of a natural person, including when combined with other data.
  • Service: refers to the service provided by Maxify Inc as described on this platform and in applicable terms.
  • Third-party service: refers to advertisers, promotional partners, and others whose content or services may appear on or be linked from our platform.
  • Website: Maxify Inc's website and associated digital properties.
  • You: a person or entity that is registered with Email Warmup to use the Services.


What Information Do We Collect?


We collect information from you when you visit our website, register an account, place an order, subscribe to our newsletter, respond to a survey, or complete a form.
  • Name or username
  • Email address


When does Email Warmup use end user information from third parties?


Email Warmup may collect End User Data necessary to provide its services to customers. End users may voluntarily provide information they have made publicly available on third-party websites. Where such information is provided, we may collect publicly accessible data from those sources. You can control how much information those platforms make public by adjusting your privacy settings on the respective platforms.


When does Email Warmup use customer information from third parties?


We may receive information from third parties when you contact us. For example, when you submit your email address to show interest in becoming an Email Warmup customer, we may receive information from automated fraud detection providers engaged by Maxify Inc. We may also occasionally collect publicly available information from third-party websites. You can limit this by adjusting your privacy settings on those platforms.


Where and when is information collected from customers and end users?


Email Warmup collects personal information that you voluntarily submit to us. We may also receive personal information about you from third parties as described above.


How Do We Use The Information We Collect?


Information we collect may be used in one of the following ways:
  • To personalize your experience and respond to your individual needs
  • To improve our website and services based on feedback
  • To improve customer service responsiveness
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic service-related and marketing communications


How Do We Use Your Email Address?


By submitting your email address, you agree to receive communications from us. You may unsubscribe at any time using the opt-out link included in each email. We do not send unsolicited commercial email. Your email address may also be used for customer audience targeting on platforms where we serve advertising to opted-in users. Email addresses collected through order processing will be used only in connection with your order, unless the same address has been provided to us through another channel, in which case it may be used for any purpose described in this Policy.


How Long Do We Keep Your Information?


We retain your information only for as long as necessary to provide the Service and fulfill the purposes described in this Policy, or as required by applicable legal or regulatory obligations. When retention is no longer necessary, we will delete or depersonalize your information in a manner that prevents identification.


How Do We Protect Your Information?


We implement physical, electronic, and administrative security measures to safeguard your personal information. Sensitive financial data is transmitted via Secure Socket Layer (SSL) encryption and stored within our payment gateway provider's secured systems, accessible only to authorized personnel. Transaction records do not retain private financial information after processing is complete. While we employ reasonable safeguards, no system is entirely impervious to breach, and we cannot warrant absolute security of information transmitted to or stored by our Service.


Could my information be transferred to other countries?


Maxify Inc is incorporated in Canada. Information collected through our website, direct interactions, or support channels may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. By using our Service, you consent, to the fullest extent permitted by applicable law, to such international transfer and processing of your information.


Is the information collected through the Email Warmup Service secure?


We maintain physical, electronic, and procedural safeguards to prevent unauthorized access, preserve data integrity, and ensure appropriate use of your information. However, no security system is infallible. To the extent permitted by applicable law, our compliance with any non-disclaimable duty to protect personal information shall be measured against a standard of intentional misconduct.


Can I update or correct my information?


Customers may contact us to (1) update or correct their personally identifiable information, (2) modify communication preferences, or (3) request deletion of personal information by cancelling their account. We may take reasonable steps to verify your identity before processing such requests. Please note that it may not be technically possible to remove all records of information from backup systems or archived media. Requests will be acted upon promptly within actively used systems to the extent reasonably practicable.


Sale of Business


In the event of a sale, merger, reorganization, or similar transaction involving all or substantially all of the assets of Maxify Inc, we reserve the right to transfer information to the relevant third party, provided that party agrees to adhere to the terms of this Privacy Policy.


Affiliates


We may share information, including personal information, with our Corporate Affiliates. "Corporate Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with Maxify Inc. Corporate Affiliates receiving such information are required to treat it in accordance with this Privacy Policy.


Governing Law


This Privacy Policy is governed by the laws of Canada, without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of courts in Canada for any action arising under or in connection with this Privacy Policy, except where applicable law provides otherwise. Continued use of the Service following material updates to this Policy constitutes acceptance of those updates.


Your Consent


By using Email Warmup services, registering an account, or making a purchase, you consent to this Privacy Policy and its terms. We have endeavored to provide transparency regarding how information is collected and used across our platform.


Links to Other Websites


Our Service may contain links to third-party websites not operated by Maxify Inc. We are not responsible for the content, accuracy, or privacy practices of those websites. Once you navigate away from our Service via a third-party link, this Privacy Policy no longer applies.


Cookies


Email Warmup uses cookies to identify areas of our website you have visited and to enhance site performance and functionality. Cookies are not strictly essential to the operation of our site, though disabling them may limit access to certain features or require you to re-enter credentials on each visit. We do not store Personally Identifiable Information in cookies.


Blocking and disabling cookies and similar technologies


You may configure your browser to block cookies and similar technologies. Doing so may affect the availability and functionality of certain features of our Service and may result in the loss of saved preferences or login information. Browser-specific controls for managing cookies are typically accessible through the browser's help or settings menu.


Remarketing Services


We use remarketing technologies that enable us to serve targeted advertisements to users who have previously visited our website. These services allow Email Warmup to display relevant content to you across third-party websites and platforms you subsequently visit.


Payment Details


All credit card and payment processing information provided to us is handled in accordance with industry-standard security protocols and stored in the most secure manner commercially practicable.


Children's Privacy


Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without verifiable parental consent, we will take prompt steps to remove it from our systems.


Changes To Our Privacy Policy


We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Where required, we will provide notice of material changes before they take effect. Continued use of the Service following such notice constitutes acceptance of the updated Policy. If you do not agree to any updated Privacy Policy, you may delete your account.


Third-Party Services


Our Service may display or link to third-party content, applications, or websites. Maxify Inc is not responsible for the accuracy, completeness, legality, or quality of any Third-Party Services and expressly disclaims any liability in connection with them. Access to and use of Third-Party Services is entirely at your own risk and subject to the terms and conditions of the respective third parties.


Tracking Technologies


  • Cookies: used to enhance website performance and recall user preferences, including login state.
  • Local Storage: used to store client-side data in a manner that persists across sessions without being transmitted in HTTP headers.
  • Sessions: used to track areas of the website accessed during a browsing session, stored locally on your device by your browser.


Information about General Data Protection Regulation (GDPR)


If you are located in the European Economic Area (EEA), the following provisions apply to our collection and use of your personal data.


What is GDPR?


The General Data Protection Regulation is an EU-wide framework governing how companies collect, process, and protect the personal data of EU residents. Maxify Inc has adopted GDPR-aligned controls as a baseline standard across its global operations.


What is personal data?


Personal data is any information relating to an identifiable individual, including but not limited to name, email address, IP address, financial information, biometric data, and location data. The Data Protection Principles include requirements such as:
  • Personal data must be processed lawfully, fairly, and transparently.
  • Personal data should be collected for specified, legitimate purposes and limited to what is necessary.
  • Personal data should be kept accurate and retained only as long as necessary.
  • People covered by the GDPR may access, correct, delete, restrict, or port their personal data.


Why is GDPR important?


GDPR provides a framework for how companies should collect, process, and protect personal data. We treat these principles as an important baseline for responsible data handling across our Service.


Individual Data Subject's Rights - Data Access, Portability and Deletion


You may request access, correction, deletion, restriction, or portability of your personal data by contacting our customer support team. Email Warmup stores personal data with vetted, DPA-compliant vendors for up to 8 years, or for up to 80 days following account deletion, in accordance with our Terms of Service.


California Residents - CCPA and CalOPPA


California residents have the following rights under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA):
  • Right to Know and Access. You may request information regarding the categories and specific pieces of Personal Information we collect, the purposes for which it is used, the sources from which it is collected, and the third parties with whom it is shared.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may request deletion of your Personal Information by submitting a verifiable request or cancelling your account.
  • Right to Opt Out of Sale. We do not sell Personal Information. If you have questions regarding this, please contact us. We will respond to verifiable requests within one month of receipt.


Contact Us


For questions, concerns, or requests relating to this Privacy Policy, please contact us:
  • Email: hello@maxify.co
  • Website: www.maxify.co